Fountains TwoDog Forestry Software: Support

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Helpful Documents

Getting started with OfficeDog and PocketDog [PDF]
How to install OfficeDog and PocketDog [PDF]
How to change species and product codes in an existing method [PDF ]
How to create a simple timber inventory method (10BAF Example) [PDF]
How to export and view all items in my DogFile (Dog Lists) [PDF]
How to collect multi-product data in pocketdog (part one using +^).pdf [PDF]
How to collect multi-product data in pocketdog (part two using +bar).pdf [PDF]

Video Tutorials

Getting Started With Officedog
Simple method setup tutorial [Flash]
Officedog job creation and data entry [Flash]
Reporting in officedog [Flash]

Getting Started with Pocketdog
Inventory setup (method) export to pocketdog [Flash]
Inventory setup (specfile) in pocketdog [Flash]

Other
Pocketdog exporter for Arcmap from fountains america [Flash]

General Support Policy and Rates

Introductory Training Session (1 Hour) ~ Free with New Software Purchase

Web Form Technical Support (Link Above) ~ Free

Phone and Live Web Support

- First 10 Minutes Free (Many questions are answered during this period)

- After Initial 10 Minutes Our Support Rate Takes Effect

Standard Support Rate: $75.00/hour
Billed in 15 minute increments ($18.75 per 15 minute block)
Featuring GoToMeeting®
GoToMeeting® allows TwoDog support staff to view your desktop and field computer screen to quickly diagnose problems and provide hands on solutions and training.

- Standard Rate Applies to:

Technical support for OfficeDog and PocketDog
Volume Table Creation and Evaluation
- Fountains will create volume tables based on your specifications.
Data Compilation, Processing, and Reporting
- Fountains support staff will collect JOB files from you or your cruisers and provide data validation, JOB file merging, calculation, and reporting.
Personalized Web Training for OfficeDog and PocketDog
Personalized Forestry Specific ArcPad Training

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